Frequently Asked Questions
Everything you need to know about our handcrafted dice and accessories.
How long does shipping take for my dice sets?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-21 business days depending on the destination and local customs processing.
Are your sharp-edge dice balanced for fair play?
Yes, all our dice are professionally cast and cured to ensure internal consistency. While no die is 100% mathematically perfect, our sets are rigorously tested to ensure they provide fair, randomized results for tabletop gaming.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If your dice arrive with any chips or manufacturing defects, please contact our support team immediately for a free replacement.
Can I request a custom color palette for a dice set?
We occasionally open slots for custom commissions. Please subscribe to our newsletter or follow our social media channels to be notified when custom artisan dice orders become available.
How should I care for my luxury gemstone dice?
Gemstone and glass dice are delicate. We highly recommend rolling them on a padded dice tray to prevent chipping and storing them in individual compartments or padded pouches when not in use.
Do you offer wholesale pricing for local game stores?
Yes, we have a dedicated wholesale program for brick-and-mortar retailers. Please reach out via our contact form with your business license details to receive our current wholesale catalog.